Last updated: February 2026
At YourShirts, all garments are customised specifically to each customer’s order. Because of this, our returns policy differs from standard retail clothing.
Customised items are non-returnable and non-refundable unless faulty or incorrect due to our error.
All customised products are non-returnable and non-refundable unless they are faulty or incorrect due to our error.
This includes (but is not limited to):
Once artwork approval has been given and production has started, orders cannot be cancelled or amended.
This is in line with UK Consumer Contracts Regulations regarding personalised goods.
Sizing selection is the responsibility of the customer.
We help customers choose confidently by providing:
We strongly recommend using our showroom or requesting samples for larger orders.
We cannot accept returns or issue refunds for customised items where the only issue is incorrect sizing.
If an item is faulty or does not match your approved artwork or order specification, please contact us within 5 working days of receipt.
Where a genuine fault or production error is confirmed, we will offer:
Photographic evidence may be requested.
Blank garments may be returned within 14 days of delivery, provided they are:
Return postage costs are the responsibility of the customer unless the item is faulty.
For bulk orders, we strongly recommend:
Bulk customised orders are strictly non-returnable once approved and produced.
Please contact us with your order number and details of the issue:
Email: sales@yourshirts.co.uk
Telephone: 01473 414022
Note: This policy does not affect your statutory rights.
